Mackattack wrote:
> Had some bad customer service experiences
Sorry to hear it..
> I asked the dealer if he would
> but on the accessories for me (nothing serious, just seat, backrest, slip-on
> mufflers, saddle bags etc.) They said sure but would have to charge me
> labor.
Absolutely. In a dealership, each department is operated independently, and
even
though you fattened the pockets of the sales department and parts department,
the service department will feel no obligation to give you anything for free,
unless
you convince the sales or parts department to pay service to do it.
It's no different from bringing in parts you bought at a discount website and
asking them to put -them- on for free.
> . Within 1 minute he back with a nice computer
> printed warranty work order for the tank replacement. Customer service sure
> isn't,t what it was. Oh well, there is another dealer 30mi. west of here I
> try, bound to find a good one somewhere.
Fortunately for you, you don't have to deal with this sales department anymore,
now that you
own the bike. Now you just have to find a good service department.
good luck!
--
HogDr SENS BS#123
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HD Dealer Technician at your service......
My Employer's site: http://www.wishd.com
My site: http://www.execpc.com/~patrickz/patricksite.htm
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